We’re looking for a mission-led Digital Sales Assistant to join our UK team, helping make our online experience seamless, enjoyable, and inspiring for our customers.
ABOUT THE JOB
Working closely with the Head of Brand, you’ll support Natoora’s e-commerce website and Home Delivery app, helping customers discover and enjoy our seasonal produce while ensuring every interaction feels personal and high-quality. From responding to queries to updating product listings, you’ll be at the heart of making our digital channels run smoothly and efficiently.
You’ll also help gather insights from customers, support loyalty initiatives, and contribute to the curation of our product ranges. With attention to detail, a flexible mindset, and a proactive approach, you’ll play a key role in delivering Natoora’s mission online.
Responsibilities
- Support customers across online channels by responding to queries and feedback, and help monitor customer satisfaction.
- Assist in maintaining a smooth, user-friendly experience across the website and app, contributing to ongoing digital improvements.
- Maintain and update product listings, pricing, and seasonal boxes, and support range curation aligned with brand values and customer needs.
- Gather and share customer feedback, working closely with operations and sourcing to ensure accurate product information and stock availability.
- Assist with order management and coordination with couriers and internal teams to support smooth, timely deliveries.
- Support data gathering and simple reporting on sales, customer behaviour, and the impact of promotions and product changes.
ABOUT YOU
- Organised, detail-oriented, and proactive.
- Interested in e-commerce, digital sales, and enhancing customer experience.
- Confident communicator with colleagues, customers, and suppliers.
- Eager to learn, adaptable, and able to problem-solve on the go.
PERKS
- Daily lunch made with the same seasonal produce we supply to chefs
- Natoora produce at a significant discount
- Your birthday off (once you've hit the 6 month mark)
- Kitchen stocked from our own growers and producers - including Estate Dairy milk and butter, jam from England Preserves as well as coffee from our Spa Terminus neighbours Monmouth
Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
OUR PEOPLE
See all
We exist to fix the food system.
People are more cut off from the origins of their food than ever. This makes flavour, nutrition and farming practices that protect the planet, almost impossible to find.
By working directly with growers, we create a more sustainable way forward for farming. By giving everyone the tools to understand the power of our food choices, we empower everybody to become drivers of change.
Now is the time for action. Join the food system revolution.
Go beyond four seasons
Each fruit and vegetable has its own season, with subtle shifts which happen every day. Follow their microseasons to unlock flavour at every stage.
WHAT’S IN SEASON?
Know where your food comes from
We know the name of the people behind everything we source. Recognise their growing artistry to find out exactly where your food comes from (and why that matters).
MEET THE GROWERS
Make your diet diverse
Our growers work with varieties chosen for quality and nutrition, not yield. By selecting their crops you keep heritage seeds in play, add to ecosystem biodiversity and preserve unique flavours.
PEAK SEASON BOX
United Kingdom
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