Customer Service Associate

As a Customer Service Associate, you’ll contribute to our mission by being the main point of contact for our customers.

ABOUT THE JOB

Just like our customers, we care deeply about what we do and are pioneers within the food industry. Day in, and day out, our Customer Services team provides second-to-none client management for our chefs and home consumers; the way we handle their accounts exceeds expectations.

You will be part of a small team, managing hundreds of restaurants and thousands of consumers between you. You’re the first port of call for up-to-the-minute information on our 300-line strong range of radically seasonal fruit & vegetables, as well as dry goods, charcuterie & dairy. If you have a second language, this is a great opportunity to use these skills as many of our customers come from Spain, Italy & further afield.

Key accountabilities in your role

• Providing excellent customer service for our key accounts
• Data analysis to help shape our future sales strategy
• Sharing information and updating chefs on our produce
• Contribute to product marketing with content creation and storytelling
• Managing orders by telephone and e-mail
• Administering very busy wholesale and retail departments
• Managing customer invoices and credit notes
• Managing customer prices and price lists

ABOUT YOU

• A passion for food and the restaurants we supply
• Excellent communication skills – both written and verbal
• Ability to hit the ground running. You’ll enjoy working autonomously as well as part of a tight-knit team
• Strong IT skills, with Excel experience a bonus
• Good attention to detail
• Ability to multitask in a dynamic, fast-paced environment
• Reliability and professionalism
• Ability to work to deadlines and under pressure at times

BENEFITS

• Europe-based vacation time standards
• Excellent training and the opportunity to progress your career
• Staff discount on all fruit & vegetables, dairy, and charcuterie in our warehouse
• Healthcare, dental, vision

SCHEDULE

Must be able to work Saturdays, 8am - 4pm

Remaining schedule includes 4 weekdays, likely Tuesday - Friday

Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Send us your CV and cover letter, and tell us why you want to join the team.